FAQ (Frequently Asked Questions)
- General Enquiry
- Payment & Delivery
General Enquiry
Is Green Kulture a Singapore brand?
Yes, we are a Singapore brand and it is developed and formulated in Singapore.
Why does Green Kulture Cleaner look a little " Watery " & diluted?
We formulated our products without adding any thickening agent, foaming agent, synthetic fragrance, or coloring agent.We want our products to be natural and free from harmful chemicals.
Why is Green Kulture unique?
Our natural formulation tends to have fewer bubbles/suds, less fragrance and is non-corrosive and non-abrasive. We do not add any coloring, so you see the clear liquid from our manufacturing process. These are all our unique features, and consumers are not aware that they play a big part in making our products safer for everyone at home.
Are Green Kulture products cruelty-free, vegan and plant-based?
Yes! Our products are not tested on animals and are natural and plant-based. Our enzymatic solutions are made from fruits and vegetables. We are dedicated to ensuring our ingredients are natural and toxic-free as there are so many brands in the market today that claim to be plant-based or natural (only to a certain %) and yet still contain a mixture of harmful, toxic chemicals.
Are Green Kulture products suitable for sensitive skin?
Since our solutions are natural and plant-based, they are gentle on the skin and suitable for users with sensitive, allergy-prone skin. Our solutions are pH-balanced and hypoallergenic.
Are the essential oils in your products natural or synthetic?
We do not use any synthetic fragrances. The natural essential oil used in our product formulation is made purely from plant extracts.
Do you have refills for your products?
We do offer products in 5L bottles that are suitable for you to do the refill at home. If you are into zero-packaging, we work with UNPACKT to provide refill services.
UnPackt @ Mandai
20 MandaiLake Road
#02-09 Mandai Wildlife West
Singapore 729825
Tel: 8399 3552
Monday to Sunday 8:30 am – 7:00 pm
Note: Please kindly check with the retailer for any changes in operational hours, especially for public holidays.
Payment & Delivery
What methods of payment do you accept?
We accept Paypal & Credit Card.
Do you deliver internationally?
Green Kulture currently only delivers within Singapore..
Do you deliver to all areas in Singapore?
There is no service coverage to Changi Airport, Changi Airfreight Centre, Jurong Port, PSA Terminal/Wharves, Military Establishments, Offshore Singapore islands and Jurong Island.
What is the shipping fee for my order?
Standard Delivery
(Applicable to both Singapore and Peninsular Malaysia)
|
Order Amount |
Shipping Fee |
|
|
Under S$30.00 |
--- |
S$7.00 |
|
S$30.00 & Above |
--- |
Free |
How long does delivery take?
Once your order is placed, do give us one working day to process your order. Upon confirmation of payment, delivery by our courier partner would generally take about 3 to 5 working days.
What happens if I am not at home to receive my package?
In the event where you are unavailable to receive the package upon delivery, our courier partner will re-deliver to you the next business day.
Will there be extra charges incurred if I miss the delivery?
If the 1st delivery attempt is not successful, our courier partner will contact you to arrange 2nd delivery free of charge. For the 3rd and subsequent delivery attempt, it is chargeable at $7 per consignment by the courier company.