Green Kulture Return Policy
At Green Kulture, your satisfaction matters to us. If you are not completely happy with your purchase, you may return the item under the conditions below:
Return Window
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We accept returns within 7 days from the date of delivery.
Eligible Items
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We accept returns for both defective and non-defective products
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Yes, we accept exchanges
- Product condition can be new or slightly used
Return Process
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To initiate a return, please contact us at info@greenkulture.sg with your order number and reason for return.
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Returns must be approved before being sent back by mail.
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We will provide you with return instructions upon approval.
Return Shipping
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Return shipping costs and return label are the responsibility of the customer, unless the item was received damaged or incorrect.
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We do not offer pick-up; customers are required to mail the item back to our return address by mail.
Refunds
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Refunds will be issued to your original payment method within 7 days after we receive and inspect the returned item.
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Shipping fees (if applicable) are non-refundable.
🧾 Important Notes
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All sales of promotional or discounted items are final and not eligible for return.
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If you receive a damaged or wrong item, please contact us within 48 hours of delivery for assistance.
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There is no restocking fees.
- The currency that applies to this policy is in Singapore dollars ( SGD )